773-539-7910

Customer Service


Terms and Conditions

Shipping:  We ship worldwide using UPS transit.  UPS services include shipping INTERNATIONAL, NEXT DAY2-DAY, 3-DAY, SATURDAY DELIVERY, or GROUND.

In order to get expedited delivery, orders must be placed before 4 pm on a business day.

Next Day Delivery is delivered on the next Business Day.

2nd Day Air is delivered in 2 Business Days.  

3 Day Delivery is delivered in 3 Business Days.

Saturday and Sunday are not considered business days.


All shipping charges are estimated. Actual shipping charges may vary. We do send small, non-breakable items by USPS first class or priority mail, and we lower the estimated shipping accordingly. 

The $6.75 rate is for orders that are non-glass and under $50.   If your order is over $50, is oversized,  or contains large or multiple glass pieces, we may contact you due to increased shipping costs.  This may cause a delay in shipping.   We try to keep shipping costs at a minimum, but not every order can be shipped at that low rate.

 

International Shipping: Please allow 1 - 4 weeks for delivery. We do not guarantee specific delivery time. Please be aware that customers may be responsible for additional brokerage fees.

Only UPS appears as a shipping option on the website.  However, we also ship by US postal service and by DHL.  Please contact us for additional shipping options.

 

Handling:   Oversized items may be subjected to additional Handling charges. 

Damages:  All shipments are carefully packed by experienced packers in accordance with existing requirements and practices.  We are sincerely interested in keeping breakage to a minimum, to reduce the inconvenience to our customers and our own administration and correspondence.  Nevertheless, breakage will occassionally occur and we cannot accept responsibility after we have obtained the carrier's reciept in good order. 

Should damage occur in transit, DO NOT REFUSE SHIPMENTS.  This will cause unnecessary delays and added expense.  NOTIFY US IMMEDIATELY.  Hold all merchandise and packing materials in the original carton for inspection or recall.  Inspect your package when you receive it.  Notify us of any damage immediately.  CLAIMS REPORTED MORE THAN 7 DAYS AFTER RECEIPT WILL NOT BE HONORED. 

Returns:  Merchandise may not be returned without our permission.  We are more than anxious to correct any errors we might make without expense to you.  If the error is yours, there will be a 20% restocking charge on all returned merchandise.  Please notify us within a maximum of five business days regarding shortages or incorrect shipments.  No returns or claims will be accepted after 30 days.

 

 


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