773-539-7910

Customer Service


Frequently Asked Questions

  1. How to measure a Harp?
  2. Thread sizes
  3. Conversion kit used to adapt chain hanging fixture.
  4. Blank up Kit Use.
  5. Fitter Size
  6. Items Broken in Shipment
  7. How long will it take to receive my order?
  8. Measuring prisms
  9. Banding measure
  10. CAN I PICK UP MY ORDER?
  11. MEASUREMENT OF BASES
  12. What is 1/8 IP and 1/4 IP slip?
  13. What is Unfinished Brass?

Answers…

  1. How to measure a Harp?

    View instructions on how to measure a harp:

    Measure a harp
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  2. Thread sizes

    View information on thread sizes:

    Thread Sizes
    Enlarge

  3. Conversion kit used to adapt chain hanging fixture.

    View more about this conversion kit:

    Conversion Kit
    Enlarge

  4. Blank up Kit Use.

    View more about this kit:

    Blank up Kit
    Enlarge

  5. Fitter Size

    The fitter size on glass is the diameter of the holder the glass fits into or sits on. The actual outside diameter of the glass is slightly undersized. For example, a chimney with a 3" fitter will measure 2-3/4" or 2-7/8" outside diameter, but will fit into a 3" holder.
  6. Items Broken in Shipment

    Although we try our best to pack items securely, occasionally they may be received in broken condition. Inspect your order upon receipt.  Please notify us of any breakage as soon as possible, and we will replace or refund the item. We ask that you hold on to all broken items and all packaging materials for at least ten days, in case a UPS inspection is required. After that time, you may discard these items.  Claims reported more than 7 days after receipt will NOT be honored. 

  7. How long will it take to receive my order?

    We usually ship 1-2 business days after receiving your order. We ship out of Chicago, so shipping times vary. UPS ground is 2-3 days to the East Coast, and 4 days to the West Coast. USPS shipping usually takes 3-7 days. If you need your order quickly, please let us know by calling us at 773-539-7910 or by putting in a comment in the section for Special Instructions. We will try to ship same day. Occasionally. some items might be on back order. That may increase the time it takes us to ship out your order.
  8. Measuring prisms

    The measurement given with any prism refers to the length of the large piece. Thus a 3" drop prism, has a large drop piece that is 3" long. The small bead at the top is included. It adds about 3/4" to the total length
  9. Banding measure

    Banding is priced by the foot. We cut the piece according to the quantity that you order. If you order a quantity of 3, we will cut you one piece that is 3 ft long
  10. CAN I PICK UP MY ORDER?

    If you are in the Chicago area, you may pick up your order from our warehouse, located at 3534 N. Spaulding Ave., Chicago, IL 60618. We are just south of Addison St between Kimball and Kedzie. Place your order online and indicate that you would like to pick it up. We will remove the shipping charges and have your order ready for pickup. Our warehouse is open M-Th from 9 - 5 and on Friday from 9-3. It is best to call first to make sure that your order is waiting for you.
  11. MEASUREMENT OF BASES

    If I am ordering a 5" base, does that measurement refer to the top of the bottom of the base? The base measurement given in the description refers to the top usable portion of the base that your glass vase, column, fount, etc. rests on.
  12. What is 1/8 IP and 1/4 IP slip?

    1/8 slip = 7/16" diameter hole allowing a 3/8" diameter = 1/8 IP pipe nipple to slip through.

    1/4 slip = 9/16" diameter hole allowing a 1/2" diameter = 1/4 IP pipe nipple to slip through.
     
  13. What is Unfinished Brass?

    Unfinished brass has not been polished or buffed.  Unfinished brass parts, turnings, or spinnings are likely to have lines, black marks, and minor scratches as they come from the machining tools and processes.  Finishes that do away with these marks are either brushed brass (equivalent to satin brass) or polished brass.  Burnishing and Lacquering is only a chemical clean up process and may not do away with all the lines left over in machining.


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